Performance Monitoring

Elephant Outlook is diligent in its operations management processes and metrics management. We track key components and derive measurements that truly show how our services are performing against business needs. We measure service delivery based on scorecards and SLAs. These metrics and measures allow us to fine tune services and achieve high availability with the Microsoft® Exchange Server messaging platform.

Recognizing how critical e-mail is to the productivity and creativity of our customers, Elephant’s goal is achieving "four nines" of availability - less than one hour of downtime per year to be acceptable.

Our management process shows more than just service uptime.  We aggregate and roll up availability by system functionality roles to collect target metrics and performance data.

As of this writing, Elephant Outlook is exceeding 99.99 percent for mailbox server availability. In addition, we measure real-time "workload" the infrastructure to help us fine-tune performance to more effectively achieve our current and future SLA targets. 

With a 99.9% Service Level Agreement, Elephant Outlook provides one of the strongest uptime guarantees available.

Next: Proactive Update Maintenance